TERMS OF SERVICE AGREEMENT:
You understand when you work with us that Archer Jockers does not hold any claim to your work.
Your submission of manuscripts permits us to read and critique your work, and absorb your work into our algorithmic process, but in no way do we claim ownership or rights to any of your ideas, characters, plot, themes, etc. Nor will we or any of our employees or assignees distribute, in any way, your information or your work to any third parties.
You understand and agree that you might not agree with our critique of your work.
If you are in any way concerned about receiving critical feedback – feedback which you might disagree with – we respectfully suggest that you not use our service. Our service is about providing frank feedback about the strengths and weaknesses of your work as we see it.
You agree that you are not entitled to a refund or remediation of any kind for any of the following reasons:
- You disagree in any way with our report or with the opinions and critique we share with you during your consultation.
- You feel that our report focused on things you’d rather not have focused on. Our service doesn’t entitle a client to dictate what the report focuses on. During your consultation you'll have the opportunity to ask specific questions about the report and there will be opportunities to discuss elements of your work that were not specifically noted in the report.
- You feel our report or consultation included comments that you feel are inaccurate. If something wasn’t clear or on target in your manuscript, it is likely something that an agent or editor will note as well. We strive to give you an objective assessment based on our experience of the market and our experience of your work.
- You feel our report does not align with what previous readers have said.
- We didn’t get your report or consultation to you “on time,” (See below) or because you “Needed our report and/or consultation for a submission deadline”, and therefore you feel something along the lines of “the report is now useless.” Please understand that we need ten days minimum from submission of a manuscript to schedule a consultation, and that this time may be longer in periods of high demand.
You agree that your opinion on any particular element of your submitted work is not taken into account.
We do not "human read" every word or every line of every page. We read enough of your manuscript to provide additional and explanatory feedback on the data given to us by our algorithm. If you change your manuscript and want a new assessment, you pay again for a single manuscript report and consultation. Archer Jockers may offer discounts and/or incentives for returning customers.
You agree that we reserve the right to critique or not critique any particular aspect of your work. We focus on the areas that our algorithm highlights and that we know to be important to success in the book market.
You understand that our feedback, recommendations, and critiques will vary.
You understand that we do not offer raw data or probability scores on your manuscript. Instead, we interpret thousands of data points into a format we think can most help you. You understand that we are not obliged to change that format or our service to your preferences.
You understand that we are not offering a service that would entitle you to ask us to compare your manuscript to any specific book by another author. This is not a service about comparison to authors you choose to name. Our analysis and critique focusses on your work only.
Providing feedback that varies from another person or entity’s feedback does not in way invalidate our service or the value provided, and it does not entitle you to a refund or remediation. Books are different and different books surface different data points. Your report and feedback will always be customized to your particular manuscript.
You understand that our turnaround time can vary, and is not guaranteed. We do everything we can to uphold agreed appointments and expect you to do the same. Should it prove unavoidable to change a consultation appointment time, this does not entitle you to a refund or remediation. On occasion rescheduling may become necessary, for you and possibly for us as well. If we have to reschedule your appointment, we’ll do everything we can to accommodate your schedule.
You understand that your consultation will be with either Jodie Archer or Matthew Jockers. In some cases, we may both be on the call, but this service is not available on request other than with the VIP service.
You understand that meetings will not be in person. They take place over Skype, Zoom, or similar video conference software. It will, therefore, be necessary for you to have internet service and appropriate software. During the course of your consultation, we may “share our screen” so that we can show you additional information about your manuscript. In rare cases, we may be able to schedule a phone call in lieu of a video conference.
You understand that your credit card will be directly billed when you purchase a consultation with us. Your credit card statement will read "Archer Jockers"
Please make sure you recognize the charge on your statement when it appears. If you dispute a charge on your statement because you don’t recognize it, and our account is deducted, you agree to pay that charge back plus any fees we incur.
You understand that we cannot return manuscripts once you have submitted them. All manuscripts submitted to Archer Jockers are stored in a password protected location on our servers.
As our service and preparation of a report is a time-intensive task, we cannot offer any refunds for this service. If for any reason you choose not to have your follow up consultation after you read your report, there is no refund or remediation for any part of the service.
We provide a one hour consultation with every report so that you can ask all your questions in that time. Additional consultation time may be purchased on an ad hoc basis.
You understand that our merchant processing fees are not refundable.
Our merchant gateways charge us a fee for every transaction. Those fees are not refundable under any circumstances.
You understand that acceptance of these terms is legally binding.
By accepting these terms, you are joining into a binding, legal contract that is valid and enforceable within a court of law.
Limitation of Liability
You expressly understand and agree that Archer Jockers, LLC and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (regardless of whether Archer Jockers has been advised of the possibility of such damages), resulting from:
(i) The use or the inability to use the Archer Jockers service;
(ii) The cost of the procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Archer Jockers service; or
(iii) Any other matter(s) relating to the Archer Jockers service.
The Terms of Service outlined here constitute the entire agreement between you and Archer Jockers and governs your use of the Archer Jockers service. Furthermore, the Terms of Service and the relationship between you and Archer Jockers shall be governed by the laws of the State of Nebraska without regard to its conflict of law provisions. You and Archer Jockers agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Lancaster in Lincoln, Nebraska. The failure of Archer Jockers to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Archer Jockers service or the Terms of Service must be filed within 3 months after such claim or cause of action arose or you will be barred from raising such a claim(s).